Seller Policy

At , we value our sellers and aim to create a transparent, supportive, and reliable marketplace. These policies help maintain quality and trust across our platform.

1. Seller Requirements

• All sellers must provide accurate product descriptions, pricing, and stock availability.
• Sellers must respond to customer queries and support requests within 24–48 hours.
• Live plants must be healthy, well-packaged, and delivered within the committed time.

2. Product Listings

• Only list items that are permitted under local laws and our platform guidelines.
• Use high-quality, original images and clear product titles and descriptions.
• Do not duplicate listings or use misleading information.

3. Order Fulfillment

• Orders must be shipped within the specified handling time.
• Tracking information should be updated promptly upon dispatch.
• Delays must be communicated clearly with the buyer through our messaging system.

4. Cancellations & Returns

• Sellers must honor the return and refund policy outlined by .
• In case of damaged or incorrect deliveries, sellers are expected to offer a refund or replacement.
• Repeated complaints or non-cooperation with refund requests may result in account suspension.

5. Commissions & Payouts

• retains a platform commission on each successful sale, as agreed in your seller agreement.
• Payouts are processed on a weekly or bi-weekly basis to the registered bank account.
• Sellers must ensure their bank and tax details are up-to-date to avoid payout delays.

6. Prohibited Conduct

• Attempting to circumvent the platform or solicit off-platform sales.
• Abuse of customers or misuse of the review system.
• Fraudulent listings, fake products, or repeated policy violations.

7. Enforcement

reserves the right to suspend or terminate seller accounts that violate these policies. In case of disputes, our team will review and mediate where possible to ensure a fair outcome.

8. Contact & Support

For questions about your seller account or assistance, reach out to our Seller Support team at info@harvest.com.