Return & Refund

At , customer satisfaction is important to us. Since we are a multi-vendor marketplace connecting plant sellers (Sekkers) to buyers, our refund and return policies may vary slightly by vendor. However, we ensure the following standard policies are in place:

1. Return Eligibility

• Returns are only accepted within 7 days of delivery.
• To be eligible, the plant or product must be in its original condition and packaging.
• Live plants that arrive dead, damaged, or diseased are eligible for refund or replacement.

2. Non-Returnable Items

• Perishable items beyond 7 days of delivery.
• Customized or made-to-order products.
• Products damaged due to customer mishandling.

3. Refund Process

1. Submit a return/refund request from your account within 7 days.
2. Upload clear photos showing the issue (damage, wrong product, etc.).
3. Our team will verify with the seller and notify you of the outcome within 3–5 working days.
4. If approved, the refund will be processed to your original payment method within 7–10 business days.

4. Return Shipping

In most cases, return shipping is the buyer’s responsibility unless the seller agrees to bear the cost or the return is due to seller error (wrong item, damaged product).

5. Seller-Specific Policies

Some sellers may offer extended return windows or customized refund rules. These will be clearly mentioned on their store pages. In case of a dispute, will mediate to reach a fair resolution.

6. Order Cancellations

Orders can only be cancelled before the seller has marked them as shipped. Once dispatched, the return policy applies.

7. Contact Us

For questions, refund requests, or disputes, please contact our support team at info@harvest.com.